The performance of telecommunications personnel is expected to be what, according to TCOLE standards?

According to TCOLE standards, the performance of telecommunications personnel is expected to be trained and ethical. This highlights the vital importance of having a well-trained staff who possesses the necessary skills and knowledge to effectively handle emergency situations and communicate accurately with the public and first responders. Training ensures that personnel are familiar with procedures, technology, and protocols, thereby enhancing their ability to perform their duties effectively.

Additionally, the emphasis on ethical behavior ensures that telecommunications personnel are held to a high standard of integrity and professionalism. They must handle sensitive information responsibly and maintain public trust, which is crucial in the field of public safety communication. This combination of rigorous training and ethical conduct forms the foundation of effective telecommunications performance, ultimately contributing to better outcomes in emergency response and public safety.