What constitutes a violation of ADA rules regarding TTY calls?

A violation of ADA (Americans with Disabilities Act) rules regarding TTY (Text Telephone) calls occurs when service providers impose unfair or unnecessary requirements on individuals using TTY devices. One such requirement is the expectation that callers press designated TTY keys repeatedly. This can be deemed a violation because it places an unnecessary burden on individuals who may have limitations that make repeated key pressing difficult or impractical.

The ADA mandates effective communication for individuals with disabilities, which includes ensuring that the means of communication is accessible and functional without imposing undue hardship or barriers. Requiring repetitive pressing of TTY keys does not align with this goal and can create barriers that inhibit effective communication.

Effective communication methods must be employed without imposing excessive demands on users, especially those utilizing assistive devices like TTY. Thus, imposing a requirement to press keys multiple times constitutes a failure to provide equal access and support under the ADA.