What is a primary goal during any emergency call?

Gathering sufficient information for a proper response is essential during any emergency call. This involves obtaining critical details such as the nature of the emergency, exact location, and any potential hazards or injuries involved. The effectiveness of the response from emergency services largely relies on the quality and accuracy of this information. This data helps dispatchers relay precise and timely instructions to first responders, ensuring that they are adequately prepared when they arrive on the scene.

While establishing a personal connection, maintaining a record, and providing emotional support can be important in their own right, the priority during an emergency call is effective information collection to facilitate a swift and appropriate response to the emergency situation at hand.