What must a telecommunicator be able to utilize according to standard practices?

A telecommunicator must be able to utilize records and databases as part of their essential training and operational duties. This capability is crucial because telecommunicators often need to access, interpret, and communicate information quickly during emergency situations. Records can provide vital historical data and context that assist in understanding ongoing incidents, while databases can contain real-time data from various sources, including law enforcement, emergency responders, and other agencies.

Being proficient in using records allows a telecommunicator to verify information such as prior incidents, outstanding warrants, or previous interactions with callers. Mastery of databases enables them to pull up critical information efficiently, such as vehicle registrations, criminal histories, or locations pertinent to the call. This resourcefulness ultimately contributes to improved response times and decision-making in high-pressure scenarios, highlighting the importance of these tools in a telecommunicator's responsibilities.