What technology is responsible for placing incoming calls into a queue?

The correct response identifies Automatic Call Distribution (ACD) as the technology that manages and places incoming calls into a queue. ACD systems are specifically designed to handle high volumes of calls, ensuring that they are distributed efficiently to available agents based on predefined criteria. This not only optimizes call handling but also enhances customer experience by reducing wait times.

In contrast, Voice Over Internet Protocol (VoIP) primarily focuses on transmitting voice calls over the internet and does not inherently manage call distribution or queuing. Mobile Computing Technology involves the use of portable devices for communication but does not outline a specific system for call handling. Interactive Voice Response (IVR) provides automated responses to callers but typically operates in conjunction with ACD systems to pre-qualify calls before they enter a queue, rather than managing the queuing process itself.