Which active listening technique helps gain more information about the type of incident?

The technique that helps gain more information about the type of incident is focused on asking clarifying questions. This method involves prompting the person communicating to provide additional details or specifics about the situation they are reporting. Clarifying questions are designed to ensure understanding and to gather more context, which can be critical in emergency situations. For example, if a caller reports seeing suspicious activity, a clarifying question might be, "Can you describe what you saw in more detail?" This encourages the caller to elaborate, providing the dispatcher with more comprehensive information needed for effective response.

In contrast, reflective listening is about mirroring back what the speaker has said to confirm understanding, while empathic understanding involves acknowledging the emotions of the caller. Paraphrasing, although beneficial for confirming understanding, focuses on restating what has been said rather than actively seeking more information. Each of these techniques plays a valuable role in communication but does not directly encourage the elaboration of specifics about the incident as clarifying questions do.