Which listening skill is best described as interpreting both verbal and non-verbal messages?

Comprehensive listening is characterized by the ability to interpret both verbal and non-verbal messages effectively. This skill involves understanding the content of what is being communicated as well as the emotional tone, body language, and other contextual cues that accompany the spoken words. Comprehensive listening is essential in various communication scenarios, especially in public safety telecommunications, where understanding nuances can significantly impact the outcome of a call.

When actively using comprehensive listening, a communicator not only focuses on the words being said but also takes into account the speaker's tone, gestures, and facial expressions. This holistic approach allows for a deeper understanding of the message, which is crucial in high-stakes situations where accurate interpretation can lead to more effective responses.

In contrast, reflective listening focuses primarily on paraphrasing and reflecting back what the speaker has said, often to show understanding or clarify. Critical listening involves analyzing and evaluating the message for logic and relevance, rather than just absorbing the information. Passive listening may imply a lack of engagement or effort to fully interpret both verbal and non-verbal signals.