Which system is typically used by dispatch centers to manage incidents?

The Computer Aided Dispatch (CAD) system is the most commonly used tool in dispatch centers for managing incidents. It allows public safety telecommunicators and dispatchers to efficiently process emergency calls, track units in the field, and manage responses to incidents in real-time. CAD systems streamline communication and coordination among various emergency services, improving response times and resource allocation.

By integrating various data sources, CAD systems provide a comprehensive view of incidents as they unfold, which helps dispatchers make informed decisions quickly. The layout and technology of CAD systems are specifically designed to handle the demands of emergency response, providing essential support to public safety professionals as they coordinate complex scenarios.

In comparison, other systems mentioned, like the Emergency Management System (EMS), are more general in nature and focus on broader emergency management functions, such as planning and preparedness, while the Incident Reporting System (IRS) is primarily concerned with the documentation and reporting of incidents after they occur. Response Time Tech (RTT) might provide data on response times but does not encompass the comprehensive incident management capabilities that CAD offers.