Which technique during a call clarifies content and demonstrates you have listened and understood?

Paraphrasing is the correct technique that effectively clarifies content and demonstrates to the caller that you have actively listened and understood their message. By restating what the caller has said in your own words, you can confirm your understanding and provide the caller an opportunity to correct any misinterpretations. This technique not only helps the communicator to clarify the information but also reassures the caller that their concerns or queries have been acknowledged.

Summarization could also serve a similar purpose; however, it is more about condensing the entire conversation or a segment of it rather than checking for understanding of specific points. Reflective/mirroring involves repeating back the exact words or phrases used by the caller, which may not effectively confirm understanding or clarify complexities in the conversation. Choosing not to use reflective/mirroring can lead to misunderstandings if the caller’s message is not fully grasped.