Which telecommunicator core competency includes verbal and written skills?

The core competency that includes verbal and written skills is communication skills. This competency is essential for public safety telecommunicators, as effective communication is critical in emergency situations. Telecommunicators need to convey information clearly and concisely to callers, responders, and other stakeholders, which involves both speaking and writing.

Verbal skills are necessary for articulating information effectively during high-pressure calls, often requiring telecommunicators to remain calm while rapidly assessing and relaying information. Written skills come into play when documenting incidents, creating reports, or entering data into various systems. Strong communication skills ensure that vital information is accurately transmitted and understood, which is fundamental to the effectiveness of telecommunication in public safety contexts.